.png)
How to lodge a complaint?
In case of any grievance relating to deficiencies in the service by the OARPL, or its outsourced agency, the stakeholder may contact our office providing inter alia the following details:
- Name, address and contact no.
- Name of the account
- Nature & details of the complaint
- Information or copies of the documentary evidence in support of the complaint
- Impact, either monetary or otherwise on the complainant, if any
-
Lodge a complaint directly on the Company's website
https://omkaraarc.com -
Write to us
The Grievance Redressal Officer (GRO)
47th Floor, Kohinoor Square,
N. C. Kelkar Marg, R.G. Gadkari Chowk,
Shivaji Park, Dadar (W), Mumbai - 400028 -
E-Mail us
grievances@omkaraarc.com -
Call us
Stakeholders can call on the following numbers during business hours:
Corporate Clients - +91 22 69231111
Retail Clients - 1800 1207 575 75 (Toll Free)
Escalation Matrix
-
First Level
In case of any grievance arising from the decision/action of any functionary of the OARPL, the stakeholders may approach the OARPL in the manner stated above. Such complaint shall be addressed by the Grievance Redressal Officer (GRO) within a Turnaround Time (TAT) of 30 days from receipt of the same.
-
Second Level
If the stakeholder is not satisfied with the resolution received, or does not hear from us within the TAT of 30 days, the stakeholder may write to the Chief Risk Officer (CRO) at escalations@omkaraarc.com . Such complaint shall be addressed by the CRO within a TAT of 15 days from receipt of the same.
-
Third Level
If the stakeholder is not satisfied with the resolution received or does not hear from us within 30 days or 15 days, as the case may be, the stakeholder may escalate the grievance to the Regulator at:
The Reserve Bank of India Ombudsman (RBIO),
Centralized Receipt and Processing Centre (CRPC),
4th Floor, Reserve Bank of India,
Sector 17, Chandigarh - 160017.Online: https://cms.rbi.org.in
Mail to: crpc@rbi.org.in